Sstutter jewellery is designed and handmade in my London studio.

Sstutter jewellery is made from laser cut acrylic which is non toxic. The metal components comply with UK and EU nickel release regulations (REACH standards), making them safe for sensitive skin. The Earring findings are hypoallergenic sterling silver.

Handle jewellery with care. Avoid contact with water and solvents or alcohol-based products. More detailed information here.

Sstutter jewellery can be cleaned with a soft, clean microfibre cloth. When the jewellery is not in use, it is best to store it in the box provided. More detailed information here.

Yes, please visit the Repair Credit page here.

Sstutter colourways are usually available for about a year. If something is limited, those details will be on the listing.

Often something gets to social media before it finds its way to the website. If something has caught your eye, please contact me with a screen grab to discuss.

I currently don’t take on custom work, which I know can be disappointing. I channel my creativity and passion into original designs that celebrate self-expression. By focusing on my own creations, I maintain the highest standards of craftsmanship and artistry. Although I don't offer custom design services, my pieces are made for individuals and designed to empower people while suiting various styles and preferences.

I currently don’t offer customisation of existing designs. Each piece is carefully crafted to be and function as it is intended. Making adjustments, even those that seem simple, can often be complex and time-consuming. I understand the desire for unique, one-off pieces; however, my focus is on creating designs that reflect my artistic vision and aesthetic. As a result, I am unable to commit to custom designs or edits.

Yes, this I can do. I can change the colour of the chain to either gold, silver, or black, and I can also adjust the length upon request. Please submit your preference in the comment box during the checkout process.

Yes, all Sstutter jewellery is made from high-quality, safe materials. The metal components comply with UK and EU nickel release regulations (REACH standards), making them safe for sensitive skin.

Additionally, the acrylic materials are responsibly sourced, non toxic and free from restricted substances such as lead or cadmium.

Certificates and documentation are available upon request.

Care should be taken when children are handling Sstutter jewellery.

Sstutter jewellery is ultimately not a toy and should be kept away from small children, particularly those under 36 months.

Small parts could pose a choking hazard, so I recommend our pieces for older children and adults who can handle them safely.

All Sstutter jewellery findings (chains, clasps, and other metal components) are nickel-compliant and meet the REACH standard for nickel release. This ensures they are safe for prolonged skin contact and suitable for those with nickel sensitivities.

After making your order, it normally takes 5-10 working days to make. I will then ship your order and this can take 1-2 days for UK order and 5-10 days for international orders.

Yes, please email me with your order details and let me know what changes you wish to make.

Yes, gift wrapping is available. Please visit the GIFT WRAPPING listing for full details.

If you need your item sooner, for whatever reason, please email me at info@sstutter.co.uk before you submit your order. Give me as much detail as you can and I will do my best to help.

UK orders are charged at £5 and sent via Royal Mail 1st Class. International orders are charged at £14 and sent via Royal Mail International Tracked. All orders over £125 are shipped free of charge worldwide.

After dispatch, UK orders are usually delivered next working day. For International orders, delivery is usually within 5-10 working days after dispatch.

Yes, I ship to most countries around the world.

Click on the link to go to the Royal Mail Track and Trace page, where you can input the tracking number received in your shipping email to see the progress of items. Only international parcels are sent tracked.

Unfortunately, parcels can get delayed from time to time. Please don’t worry about this, a parcel is rarely lost. Please contact me, giving your order number, should you be concerned about a late delivery and I will do my best to find out what is happening.

Yes, please contact me with your order number from the email address you used to place your order. Let me know the new address and I will do my best.

Express delivery is available on request. Please contact me with your requirements and deadlines. I will offer some solutions for you to review.

Despite my care, mistakes can happen or damage can occur during delivery. If your item is faulty, contact me for an exchange or full refund. We will get this sorted.

Please contact me within 7 working days of delivery. Items must be unworn and returned within 14 working days, in the same condition as sent (tags attached, original box). When returning necklaces, ensure the chain is behind the foam insert to prevent scratching during transit. Items returned from outside the UK must be marked as 'returned goods' on the customs label to avoid customs charges. More detailed information here.

Yes, items can be exchanged. It is the same process as a refund. Please contact me within 7 working days of delivery to discuss options. Items must be unworn and returned within 14 working days, in the same condition as sent (tags attached, original box). More detailed information here.

Refunds can take up to 7 days to process from when I receive the item(s).

With the exception of faulty goods, the cost of returning items will not be refunded. Faulty items will have shipping fees returned.

Gift cards, including full details, can be found here.

The gift card can be used online at the Sstutter checkout or at any physical sales event where I am trading.

Gift cards are valid for 2 years from the date of issue.

Gift cards are non-refundable and cannot be exchanged for cash. However, under the Consumer Contracts Regulations, you have the right to cancel your gift card purchase within 14 days from the day after you receive the gift card, provided it has not been used. Full details can be found here.

Gift cards are delivered by email and include a code. The gift card code can be used online at the Sstutter checkout or at any physical sales event that I am trading at. The email will contain all instructions to redeem the card at checkout.

There are no restrictions on gift card use. Gift cards function like any other payment option. The card value can be split across multiple purchases and used alongside discount codes. Gift cards have no additional processing fees and are valid for 2 years from the date of issue. Keep your purchase receipt or email confirmation as proof of purchase. You may be required to present this for any inquiries or issues related to your gift card.

Don't lose your gift card. Sstutter is not responsible for lost or stolen gift cards. Please treat your gift card like cash. Keep your purchase receipt or email confirmation as proof of purchase. You may be required to present this for any inquiries or issues related to your gift card. If you have lost your gift card, contact me to discuss what can be done.

I have an events page which lists my upcoming events. You can find it here.

Yes, absolutely. Come find me and say hi, I love meeting new people and sharing what I do.

Yes, of course. One of the top reasons I exhibit at events is to give people the chance to experience my designs first hand. I have a mirror too, so try on as many items as you like.

You can earn Sstutter points by completing various actions. To view the full list of activities available, simply click the ‘GET REWARDS’ tab.

To spend your Sstutter points, you must ‘REDEEM’ them, which creates a discount code.

The ‘GET REWARDS’ tab will display any codes you can redeem from your collected points. These codes can then be copy-pasted into the discount area during checkout.

Please note: once you redeem a voucher, it will be active for 28 days before expiring, so please be sure to use it's before its gone!

To join you must first create a customer account. Once you have done that, you can then begin to earn points by completing tasks and through purchases.

Yes, your loyalty points expire 180 days after being earned if there’s no activity on your account.

However, every time you interact with our store - whether by making a purchase or earning new points - the expiration date for your entire balance is extended by another 180 days. You’ll also receive a reminder email 90 days before your points are set to expire.

Yes, once you redeem a voucher, you have 28 days to use it before it expires. Be sure to take advantage of it while it lasts!

Yes! As a birthday treat, Sstutter offers a special 10% discount just for you. The voucher code will be sent to your email on your birthday and is valid for 28 days. Be sure to use it before it expires to enjoy your birthday month!